Faq
If you need help, we have a list of frequently asked questions and answers. If you do not find the information you are looking for please email us ceo@sswnw.com and we will help you as best we can.
Where are you located?
We are located in Burleigh Heads where all our orders are processed and sent via Australia Post. We also offer order pick-up for any local customers. For more information, click here.
Can my delivery be sent to a PO Box?
Yes, through Australia post we can post your item/s to any PO Box within Australia.
Do you ship worldwide?
We ship to a number of countries around the world, although estimated delivery dates will vary depending on what part of the world you are in, please contact us via email if you are after more information regarding a specific country.
Is my parcel insured?
We are not responsible for loss or damage of your parcel once it has been dispatched from our warehouse. Australia Post will leave your parcel at your shipping address if there is a letterbox or they believe there is another safe place, however if you would like to add insurance or a signature on delivery please contact us prior to making an order and we can arrange this for an extra charge.
How true are the garments colours?
Garment colours will be reproduced as true and accurately as possible. However, slight variations in colour and size specifications can sometimes occur. Please also note that the way the colours appear on screen is also a result of the settings and colour calibration of your monitor.
How do I know my order has been placed successfully?
You will know your payment has been successful if you receive an instant order confirmation email detailing your order. Once your order is packed and dispatched, we will send you another email with a unique tracking number and a link to the Australia Post website where you can track the delivery of your order to your door.
Returns and exchanges
If you have purchased the wrong size, don’t stress! We offer exchanges up to 30 days after your item has arrived. Please contact us via email at ceo@sswnw.com
If for any reason you are not satisfied upon receiving your order or simply change your mind you are free to return an item, as long as the item is in new, un-worn and in un-used condition with all tags attached within 7 days of receiving the item for a full refund, or 30 days for a credit voucher (excluding sale items).
**Please note we do not accept returns on items that have been purchased with a discount/promo code, from the markets or items on sale for a refund, however you may exchange the size if needed or we will happily return for a credit note **
Where are you located?
We are located in Burleigh Heads where all our orders are processed and sent via Australia Post. We also offer order pick-up for any local customers. For more information, click here.
Can my delivery be sent to a PO Box?
Yes, through Australia post we can post your item/s to any PO Box within Australia.
Do you ship worldwide?
We ship to a number of countries around the world, although estimated delivery dates will vary depending on what part of the world you are in, please contact us via email if you are after more information regarding a specific country.
Is my parcel insured?
We are not responsible for loss or damage of your parcel once it has been dispatched from our warehouse. Australia Post will leave your parcel at your shipping address if there is a letterbox or they believe there is another safe place, however if you would like to add insurance or a signature on delivery please contact us prior to making an order and we can arrange this for an extra charge.
How true are the garments colours?
Garment colours will be reproduced as true and accurately as possible. However, slight variations in colour and size specifications can sometimes occur. Please also note that the way the colours appear on screen is also a result of the settings and colour calibration of your monitor.
How do I know my order has been placed successfully?
You will know your payment has been successful if you receive an instant order confirmation email detailing your order. Once your order is packed and dispatched, we will send you another email with a unique tracking number and a link to the Australia Post website where you can track the delivery of your order to your door.
Returns and exchanges
If you have purchased the wrong size, don’t stress! We offer exchanges up to 30 days after your item has arrived. Please contact us via email at ceo@sswnw.com
If for any reason you are not satisfied upon receiving your order or simply change your mind you are free to return an item, as long as the item is in new, un-worn and in un-used condition with all tags attached within 7 days of receiving the item for a full refund, or 30 days for a credit voucher (excluding sale items).
**Please note we do not accept returns on items that have been purchased with a discount/promo code, from the markets or items on sale for a refund, however you may exchange the size if needed or we will happily return for a credit note **